Terms & Conditions
1. Appointments & Bookings
All appointments must be booked in advance.
A non-refundable deposit is required to secure all bookings.
Appointment times are allocated specifically to each client. Late arrival may result in reduced treatment time or cancellation.
2. Deposits & Payments
Deposits are non-refundable and non-transferable.
The remaining balance is payable on the day of your appointment.
Faces by Dua reserves the right to refuse treatment if full payment is not made.
3. Cancellations & No-Shows
A minimum of 48 hours’ notice is required for cancellations or rescheduling.
Cancellations within 48 hours will result in loss of deposit.
Failure to attend your appointment (no-show) will result in loss of deposit and may require full payment upfront for future bookings.
4. Medical Disclosure & Consent
Clients must complete a consultation and consent form prior to treatment.
You are responsible for providing accurate and complete medical information.
Faces by Dua is not liable for complications arising from undisclosed medical conditions or medications.
5. Treatment Suitability
All treatments are subject to professional assessment.
Faces by Dua reserves the right to refuse or discontinue treatment if deemed unsuitable, unsafe, or not in the client’s best interest.
In such cases, deposits remain non-refundable.
6. Results & Expectations
Individual results vary depending on skin type, lifestyle, aftercare, and medical history.
No guarantee can be given regarding the outcome or longevity of any treatment.
Multiple sessions may be required to achieve desired results.
7. Aftercare Responsibility
Clients must follow all aftercare instructions provided.
Faces by Dua is not responsible for adverse results caused by failure to follow aftercare advice.
8. Refund Policy
No refunds are offered for treatments already carried out.
Deposits are non-refundable under all circumstances.
Courses, packages, and promotional treatments are non-refundable and non-transferable.
9. Age Restrictions
Clients must be 18 years or older for aesthetic treatments.
Valid photo ID may be request
10. Behaviour & Conduct
Any abusive, aggressive, or inappropriate behaviour will result in immediate termination of treatment.
Faces by Dua reserves the right to refuse future bookings without refund.
11. Photography & Marketing
Before-and-after photos may be taken for medical records.
Marketing use of images will only occur with explicit written consent.
Consent may be withdrawn at any time.
12. Liability
Faces by Dua shall not be liable for any loss or damage resulting from:
Failure to disclose medical information
Failure to follow aftercare advice
Unrealistic treatment expectations
13. Changes to Terms
Faces by Dua reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on the website.
14. Governing Law
- These Terms & Conditions are governed by the laws of England and Wales.
Contact
For any questions regarding these Terms & Conditions, please contact Faces by Dua directly.